Shipping & pickup

Handling time

Orders are packed and handed to the carrier within 1–2 business days of confirmed payment. Orders placed on a weekend or holiday start the next business day. If something will take longer — a Grail that needs extra packaging, or a large sealed order — we call or email you rather than leave you guessing.

Where we ship

We ship within the United States, including Alaska and Hawaii. We do not ship internationally through this site — if you are outside the US and want a card, call (308) 455-0806 and we will quote it directly.

How cards are packed

• Raw singles: penny sleeve, top loader or card saver, taped and sandwiched in a rigid mailer or box.
• Graded slabs: bubble-wrapped, immobilized in a fitted box so the holder cannot shift in transit.
• Sealed boxes: boxed inside a shipping carton with fill, not shipped in their own retail box as the outer container.
• Supplies: standard boxed shipment.

Tracking

Every shipment gets tracking, sent to the email on your order once the label is created. If you do not see it, check your spam folder and then contact us.

Insurance and signature

Higher-value orders, and all Grails, ship insured for their full value and typically require a signature on delivery. If you need a specific carrier, insurance level, or delivery arrangement, tell us before you buy and we will accommodate it.

In-store pickup

Pickup is free. Choose it at checkout and we will hold your order at the counter once payment is confirmed. Bring the email on the order and a photo ID. Please pick up within 14 days, or call us — we will hold longer if you let us know. Pickup orders are pulled from the same inventory as the case, so the card is set aside for you the moment payment clears.

5306 2nd Ave, Suite E, Kearney, NE 68847. See shop hours and directions.

Addresses

We ship to the address you enter, so please double-check it. Once a label is created we generally cannot change it; if a package is returned to us because of a bad or incomplete address, we will reship it once you cover the return and reship postage.

Delays, loss, and damage

Once a package is scanned in by the carrier, delivery timing is in their hands; carrier delays are outside our control and are not grounds for a refund. If a package arrives damaged, photograph the outer box and the contents before unpacking further and contact us the same day. If tracking stalls or a package is lost, contact us and we will file the carrier and insurance claim on your behalf and follow it through. Claims for insured shipments are settled by the carrier; we pursue them with you rather than leaving you to it.

Packages marked delivered but reported missing are handled case by case with the carrier — which is exactly why high-value orders ship with signature confirmation.

Related pages

• Return & refund policy
• Terms of service